Values & Ethics

Our Mission Statement

To provide resources, services and experiences to enhance the quality of life of all participants and their extensive networks.


Our dedication is to offering the following:

  • Quality, expert resources and services based on a sound theoretical framework and proven methods
  • Practical, useful, applicable personal and professional skills and knowledge
  • Resources and training that builds on the current expertise of participants
  • Skills, tools and knowledge enabling people to act with integrity
  • Resources that can be adapted to all cultural settings.


Theoretical Basis for our work

Positive Outcome Process Core Beliefs

  • People can change. We are designed to evolve. We all have a golden picture of the way we want our life to be
  • We are all doing our best, with the knowledge and skills we have at the time
  • Change happens from the inside out, as people are internally motivated
  • Behaviour is made up of four components: acting, thinking, feeling and physiology. It is driven by five basic needs: survival, love and belonging, power and self mastery, fun and learning, and freedom
  • We are responsible for our own behaviours and responses
  • The more clarity we have about our goals, values and behaviour the more success we enjoy
  • Energy follows intent
  • It is vital to develop effective positive relationships with one’s self and others
  • We cannot really control any other human being
  • Incremental change is more sustaining than radical change
  • Every experience is a learning opportunity
  • We believe in the importance of life-long learning
  • Trainers and leaders need to be passionate, dedicated and willing to walk the talk
  • Our creative system works full time to achieve our desired outcomes

The Positive Outcome Process is a synthesis of the complementary theories of internal control psychology and the yoga of Vikalapa, which has been developed by Kalikamurti Suich, Judy Hatswell and Swami Muktibohdananda Saraswati. Over their long careers, the developers have had extensive practical experience in psychology, counselling, mentoring, training and business development and yoga.

Theoretical Foundations

Yoga of Vikalapa

Yoga is a 5,000-year-old science of health and vitality. The word ‘yoga’ means union, and the aim is to help you be in union with your current thoughts, emotions and decisions —  indeed your whole lifestyle. Ultimately, instead of arguing and reacting to situations, you can witness your actions, gaining the freedom to go beyond your programmed or subconscious behaviour. Yoga can heal: physically, emotionally, mentally and spiritually. It works in conjunction with your spiritual beliefs, putting you in touch with yourself and allowing you to act from your own inner integrity. Yoga is not a religion but it can help you to reach your highest potential.

Choice Theory

Choice Theory is an explanation of how and why all living creatures behave. It starts from the idea that five genetic needs – survival, love, power, fun and freedom – drive us and dictate how we live. All we do is behave – in an attempt to satisfy our needs. But our behaviour can be consciously chosen. We can control our thoughts and actions so as to satisfy our needs without depriving others of theirs. If we learn to prefer effective and responsible behaviour, we have a chance to be happy, healthy and in control of our lives.

Reality Therapy

Reality therapy is a method of counselling developed by Dr William Glasser. It focuses on the client’s present behaviour and examines whether this is working for him or her. It emphasises that we alone are responsible for choosing our behaviour, actions and thoughts. While the reality therapist listens to the client’s story with interest and compassion, he or she will not treat the client as a victim. As clients begin to see that changing their behaviour is both possible and desirable, the therapist helps them to plan and follow through on more productive patterns of behaviour.

Lead Management

Lead Management or Managing for Quality is based on Choice Theory and follows the principles of W. Edwards Deming. Central to the development of a successful organisation is the involvement of all its staff or members, striving together for effective outcomes. The manager must motivate and support workers, satisfying everyone’s needs, without resorting to coercion. In practice, this means shifting from the attitude of a boss to the approach of a lead manager, who develops the system, creates an encouraging environment, supports self-evaluation and achieves quality work.